Description
Runway is recruiting a technical and creative support specialist for enterprise customers, with remote hiring across the US West Coast.
Responsibilities
Resolve complex enterprise support cases through written channels and calls, reproduce bugs and write actionable reports for engineering. Test support automation, assist implementation with Customer Success, and improve documentation and recurring-problem workflows.
Requirements and eligibility
The posting asks for three to five or more years in customer-facing technical roles, enterprise escalation experience and familiarity with video, creative workflows or generative-AI tools. Evidence of independent problem-solving and process improvements. Remote hiring is across the West Coast. Instead of a cover letter, submit a screenshot of a custom Runway workflow with at least three steps and a three-to-four-sentence explanation; it can be built on a free account without running it.
Compensation
$100K – $145K; see source for currency, period and location