Description
CLO is seeking an on-site User Success Manager in Ho Chi Minh City to improve the experience of individual and student users of its garment-design software. The work includes support, service analysis, Southeast Asian user research, website workflows and community events. This is a creative-technology operations role rather than a design commission. Applicants need at least two years in technology business development, operations, marketing or user research, project-management ability, and Vietnamese and English. Pay is not disclosed.
Responsibilities
Support individual and student users and identify service gaps from inquiries and feedback. Research Southeast Asian users and improve web content, workflows and customer experience with developers. Coordinate engagement and events with marketing and global teams.
Requirements and eligibility
At least two years in technology business development, operations, marketing or user research. Vietnamese and English, project management and cross-functional communication. CAD or B2C SaaS knowledge, a relevant quantitative/business/IT degree and other Southeast Asian languages are preferred. Apply through CLO’s official form. Salary questions request applicant expectations and do not establish an employer pay range.
Compensation
No salary range stated in the source listing